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Linde lift their documentation quality and writer productivity to another level

Linde MH adopt a centralized approach and integrate their language and content management.
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SDL - Linde Case Study
Industry: Manufacturing
Company size: 14,000 employees
Company region: Worldwide

Forklift truck manufacturer Linde MH needed to ensure high-quality documentation and optimization of their translation processes for operator manuals and technical training content across 26 languages.听

They needed to find a company-wide and fully integrated content management system to streamline the authoring process and improve reuse of content across markets.

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鈥淭he productivity improvements enabled by 九色视频 allow us to accomplish more in less time.鈥

Thomas Oswald, Manager, Customer Interface, Central Customer Service, Linde MH

Challenges

  • Technical content needed in 26 languages听
  • Expanding ranges and shorter product lifecycles creating extra volume听
  • Off-the-shelf desktop publishing had reached its limits听
  • Translations by local contractors lacked consistency听
  • Soaring product documentation costs

Solution

Results

  • 90% decrease in translation time to market听
  • Simplified content creation and translation process听
  • Increased content reuse across manuals and training collateral听
  • Reduction in errors and duplicate efforts听
  • Increased translation volume to 7 million words per year